FAQs – Illooms

Using the Product

Latex Balloons

Before inflating, hold the top of the balloon and pull out the pull tab from the neck. This will activate the LED.

Foil-Style Balloons

After the balloon is inflated, pull out the tab by pinching the neck of the balloon and pulling down on the tab. Then press the on/off button on the neck of the balloon to activate the LED.

Latex Balloons

Once activated, our latext balloons will glow for a minimum of 15 hours. They have been known to last considerably longer, but the luminosity will reduce over time.

Foil-style Balloons

Once activated, our foil-style balloons will glow for a minimum of 24 hours. However, the luminosity will reduce over time.

Each pack contains deflation tickers to make it easy to safely deflate the balloon.

Peel the deflation sticker off the backing sheet then place the sticker around the knot of the balloon. Once in place, use a pair of scissors to cut off the knot and the balloon will deflate quickly without popping.

Please do not pop the balloon without using the deflation sticker as bursting the balloon can cause injury.

We recommend that you use a balloon pump to inflate your balloon rather than manually blowing it up. This will keep the balloon away from your eyes and face to make it easier to see when it’s fully inflated.

We do not recommend the use of Helium with our latex products.

Step 1 – Inflate the balloon with helium.

Step 2 – When you’re ready to light up the balloon, pull out the tab by pinching the neck of the balloon and pulling down on the tab.

Step 3 – To light up the balloon, press the button on the neck of the balloon and see it light up in the dark.

Step 4 – A handy hole in the neck of the balloon allows a ribbon to be added.

We recommend that you use the straw provided to inflate these products. Place the straw into the slot in the neck of the balloon below the one that contains the pull tab and gently push the straw in.

Important: It is important to stop inserting the straw into the balloon when you feel resistance. Forcing the straw beyond this point will damage the valve and the balloon will not inflate correctly.

Keep hold of the straw because these balloons can be topped up as necessary.

Orders & Delivery

We aim to process all orders within 3 working days.

Each order is sent via Royal Mail 1st Class. 1st class mail usually arrives the next working day, however, this is not a guarantee and delivery times may vary.

You will get a confirmation email once the order has been processed. This will mean that providing the order was processed before 14:00, it will have been sent out that day. If it was after that, then it will be sent the following day.

You can also check the status of your order by going to My Account > Orders.

As all of our orders are sent via Royal Mail 1st Class, we do not currently offer tracking for our orders.

General Information

If you need to get in touch with us for any reason, then please use the link below and fill out the form on our contact page.

We aim to respond to all enquiries within two working days.

Contact Us

To delete your account please use the button below to go to our contact page. Select ‘Delete my Account’ from the enquiry type and then, if possible, please use the ‘Message’ box to let us know the reason you wish to leave.

We aim to respond within two working days, at which point you’ll receive an email asking you to confirm the erasure of your data. After we receive confirmation that you have clicked this link (thereby proving your identity) we will delete your account.

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